Refund and Returns Policy – Royal Journey Tourism

Introduction

At Royal Journey Tourism, we are committed to ensuring the satisfaction of all our guests. We understand that plans can change, and we strive to be as flexible as possible. This policy outlines our approach to refunds and returns, aiming to make your booking experience worry-free and fair.

Cancellation by Guests

• More than 48 hours before the tour: Guests can cancel their booking more than 48 hours before the tour’s start time for a full refund.
• Less than 48 hours before the tour: Guests who cancel less than 48 hours before the tour’s start time will receive a 50% refund.
• No-shows: Guests who do not show up for their scheduled tour without prior notification will not be eligible for a refund.

Cancellation by Royal Journey Tourism

In the rare event that we must cancel a tour due to unforeseen circumstances (e.g., extreme weather conditions, safety concerns), guests will be offered the choice of rescheduling to a new date or receiving a full refund.

Alterations to Bookings

If you need to change the date or details of your tour, we will do our best to accommodate your request without any additional charges, subject to availability. Please contact us as soon as possible to make any alterations.

Refund Processing

All refunds will be processed back to the original payment method within 7-10 business days from the day of cancellation confirmation.

Contact Us

For cancellations, alterations, or any questions regarding our Refund and Returns Policy, please contact our customer service team. We’re here to help and ensure your booking process is smooth and transparent.

Conclusion

At Royal Journey Tourism, we’re dedicated to providing you with an exceptional travel experience. We hope this policy demonstrates our commitment to your satisfaction and peace of mind when booking your tours with us.